Return&Exchange Policy

Eligibility & Window

Non-defective returns: Within 15 days of delivery; unused, complete accessories/packaging, no installation/alteration marks.
Defective / Wrong / Missing items: Report within 7 days; upon verification, we cover round-trip shipping.
Exclusions: Custom/OEM orders; used/installed or contaminated items; over-time requests; unauthorized returns.

How to Return

Email onlinesales@ligpower.com (Subject: Return + Order ID) with reason and photos/videos;
We confirm within 1 business day;
We’ll provide the return address (default: 24F, BdB, Twintowers, No.3399 Ziyang Ave, Nanchang, Jiangxi, China) ;
Inbound inspection: 1–2 business days → refund or replacement if eligible.

Costs & Shipping

Non-defective: Buyer pays return shipping; original shipping fee is non-refundable.
Defective/Wrong: We cover round-trip shipping and offer replacement or full refund including original shipping.

Refund Method & Timeline

PayPal: 1–3 business days to the original payment method;
Bank Transfer: 7–10 business days to the original account (subject to bank).

Additional Notes

If the item received does not match the order, or a manufacturer defect is confirmed within the applicable window, you may request an exchange or return. In such cases, we cover the shipping costs.

Chargeable Repair Service (customer pays round-trip freight)

The warranty is void under any of the circumstances below; any repair or replacement costs will be borne by the customer:

Damage to the motor or ESC caused by misuse or improper propeller matching.
Damage resulting from wiring faults (e.g., short circuits or phase contact).
Damage caused by unauthorized modification, disassembly, or opening the casing.
Damage to the motor/ESC/propeller(s) caused by overloaded flight.
Damage resulting from operation in extreme weather conditions.
Damage resulting from crashes, impacts, or other mishandling.
Products that are outside the warranty period.

Return&Exchange Policy

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