Payment Guide

Accepted Methods

PayPal (international cards/balance).
Bank Transfer: After placing the order, email onlinesales@ligpower.com for invoice and bank details. Unpaid orders may be canceled automatically.

Payment Security

Sitewide HTTPS/SSL.
Risk checks & manual review for high-value/abnormal orders; we may verify details or request an alternative method.
We never ask for your card PIN/password/OTP by email or message.

Invoicing & Reconciliation

For commercial invoices, email within 24h after order with company name, tax ID and address.
Refunds go back to the original payment method (PayPal 1–3 business days; Bank transfer 7–10 business days).

FAQs (show only if functions are live)

I have paid for the order, why is my order status still pending?

The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact Customer Care using our online chat service at lower right corner of current page. Or emailing onlinesales@ligpower.com for further assistance.

What can I do if the payment for my order is declined?

If your payment has been declined, you will need to place your order again. We’re not able to reinstate an order once the payment has been declined.

To help ensure your order is not declined when placing a new order we suggest checking the following:

Your order information (eg. phone number, email address) before submitting your order; if you are shipping to a business address, make sure to put your name on the order.
Card details to make sure the information is correct, e.g. the expiry date and your billing address.
Enter the correct security code - that's the three digit number on the backside of your card.
Your card issuer may have declined your payment. As they don't tell us the reason for this, it's best to check with them.

If you have checked all of the above, try paying with another card or with another form of payment.

If you've tried all these and are still having problems, contact onlinesales@ligpower.com with as many details as you can about the issue, including any error messages you receive and we'll try to resolve it as soon as we can.

Payment Guide

Who We Are

Help&Support

After-sale Service